Are you & your team struggling to manage the volume of enquiries and comments your social media channels are generating?

 

A community manager’s first and primary task is interacting with the community through comments, DMs, and the overall space you’ve designated for community interaction. For many years I have worked charities such as Make-A-Wish UK, Girl Guiding UK, Breast Cancer Now & DKMS UK (both project and time based) in this capacity.

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Some benefits of creating and managing your social media community include:​

• Offering assistance quickly (it's vital that your community manager knows when escalation is necessary) boosting customer satisfaction, lifetime value, and referrals

• Increasing brand awareness

• Giving your core team time to focus on creative and business goals

• Gaining insights into what your customers want

• Building a platform to facilitate valuable networks between your company and customers

• Get reviews and collect ideas through direct interaction with community members

 

Contact me for a chat about your specific needs.

(I have direct experience managin via platforms directly, Sprout Social, Brandwatch/Falcon.io, Meltwater & Hootsuite, and picking up different systems is usually pretty simple.)

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Please note: I have a minimum commitment of 1 day a week for this service. This can be for a set project length or on a rolling retainer basis.

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CLIENT TESTIMONIAL:

"Emma slotted into our team seamlessly and helped us with capacity at a time when we were running low on numbers. She learnt our processes and tools very swiftly, and was a pleasure to work with." Bernard, Senior Community Manager at Breast Cancer Now

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CLIENT TESTIMONIAL:

"I’ve worked with Emma several times over the past 5 years and have always been impressed with her thorough and diligent approach. Emma’s knowledge of social media has really helped us grow our following alongside keeping our audiences engaged.If you need anyone to help you increase your engagement on social media, I’d recommend you contact Emma." Reshna, Head of Communications and Engagement at DKMS UK